TempTraq FAQs

The Device Technologies Intelligent Health team is always here to provide you with information about digital health solutions.

Using the Device

Q: How does TempTraq work with my cell phone and tablet?

A: TempTraq users can download the free TempTraq clinical applications for Android or iOS devices from their respective app stores. Patients use the TempTraq patient application to collect temperature data from the patch and transmit to TempTraq Connect, our secure cloud server (compliant with Device Technologies Privacy Policy and TempTraq Privacy Policy). The patch transfers data to the smart device running the TempTraq patient application via Bluetooth 4.0. Care providers use the clinician application to monitor patient temperature data transmitted to TempTraq Connect. An account will be set up for clinical users and login credentials will be provided to access the clinician application.

Q: Is the TempTraq patch waterproof?

A: The TempTraq patch is water-resistant, not waterproof, and should be removed for a shower or bath and replaced afterwards.

Q: Is TempTraq reusable?

A: TempTraq is a single-use product. It will monitor temperature for up to 72 hours continuously and is then disposable in normal household waste.

Q: How close does the smart device running the TempTraq patient application need to be to the patch?

A: The smart device running the TempTraq patient application must be within 12 metres of the patch to receive temperature data. This distance may be less if there are objects between the patch and the smart device.

Q: Are there any age limitations for users of TempTraq?

A: TempTraq is approved for use on patients of all ages.

Q: Do the Bluetooth transmissions from the patch pose health concerns?

A: TempTraq has been third-party tested by an FCC-certified lab (USA) and operates at a level below most wearable fitness tracking devices.

TempTraq Application

Q: How do I ensure TempTraq is in the right place?

A: The patch should be placed underneath the arm with the corner marked ‘underarm’ high and centred in the axilla. Please refer to the Instructions for Use included with the product for more information on the correct placement of the TempTraq patch.

Q: How can I ensure that TempTraq adheres well when applied to a patient?

A: Before placing the patch, thoroughly clean and dry the underarm area to ensure that it is free of lotions, deodorants and body oils. Ensure that the area is dry before applying the patch.

Q: Can the TempTraq patch be applied over hair in the axilla?

A: The patch uses a soft, gentle silicone-based adhesive and may be applied over hair in the armpit. If the patient is uncomfortable with the patch applied in this manner, you may shave the armpit before application.

Q: What can I do if the patch moves after application?

A: If the patch moves after application, you can remove the patch, clean the area and re-apply. If the patch is not adhering well, consider using medical tape to secure the patch and keep it in the correct position.

Patient Comfort

Q: Does the TempTraq patch cause skin irritation?

A: The TempTraq patch is constructed using a safe, gentle, silicone-based adhesive. Skin irritation is rare but may occur with some patients. Patients should discontinue use and contact their care provider if they experience any skin irritation.

Q: Does the TempTraq patch contain latex?

A: The TempTraq patch is not made with natural rubber latex.

Accuracy

Q: Is the temperature reading accurate?

A: Highly accurate, the TempTraq patch has been tested to the ASTM E1112-00 standard (USA), required for all clinical digital thermometers. When placed correctly with the sensor located high and centred in the armpit and with the arm relaxed naturally at the side covering the sensor, accurate temperatures are obtained.

Q: What precautions should be taken to ensure an accurate temperature measurement?

A: To ensure accurate body temperature readings, the arm should be relaxed by the side, enclosing the TempTraq sensor in the armpit. If readings appear to be lower than expected, check the position of the patch to ensure correct placement. If the patch is positioned incorrectly, lower temperatures than expected will appear due to exposure to ambient room temperature.

Q: How does the TempTraq temperature reading compare with oral, axillary, and rectal temperature measurements?

A: TempTraq measures axillary temperature and displays an oral equivalent temperature obtained by adding 0.56 °C to the axillary temperature value. Rectal temperature measurements will generally be 0.28 – 0.56 °C higher than an oral temperature measurement, and a temporal artery temperature measurement will generally be 0.28 – 0.56 °C lower than an oral temperature measurement.

Privacy

Q: Is there any identifiable patient information on the patch?

A: There is no identifiable patient information stored on or transmitted from the patch.

Q: Is there any identifiable patient information in the TempTraq patient application?

A: The patient application displays a patient ID that is used by the clinician to identify the patient. This patient ID is entered by the clinician.

Q: Is there any identifiable patient information in the TempTraq clinician application?

A: The clinician application displays a patient ID and patient ID2 that are used by the clinician to identify the patient. These patient IDs are entered by the clinician.

Expiration & Manufacturing

Q: Is there an expiration date?

A: The product has a four-year shelf life from the time of production, which is printed on the product label.

Q: Where is the TempTraq patch manufactured?

A: TempTraq patches are assembled in the U.S. using both U.S. and foreign materials.

ALWAYS READ THE INSTRUCTIONS FOR USE. FOLLOW THE INSTRUCTIONS FOR USE. IF SYMPTOMS WORSEN OR CHANGE UNEXPECTEDLY, TALK TO YOUR HEALTH PROFESSIONAL.

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